查詢Enquiries
有咩想問，WhatsApp 或者電郵我哋都得。想問你本書嘅進度，記得講埋訂單號碼。Ask us anything by WhatsApp or email. For a book you've ordered, include the order number.
常見問題Common questions
本書有幾大、幾多頁？How big is the book, and how many pages?
20×20 cm 方形硬皮精裝。基本 14 頁（你揀 10 頁），入面有 53 張你個 BB 嘅相；可以加頁，全書 24 頁。加購「我住喺」、全家福同家族樹會再多幾頁（印刷要雙數頁，最多 24 頁）。20×20 cm square hardcover. 14 pages as standard (you choose 10) with 53 pictures of your child; add pages up to the full 24-page book. The "where I live", family photo and family tree add-ons add more (an even number of pages, at most 24).
付款前可以睇到咩？What can I see before paying?
你可以免費睇晒成本書嘅每一頁：封面、「呢本書屬於」、五官頁同一張樣本相已經係你個 BB，其他相會喺付款後製作。亦可以睇完整示範書。You can preview every page for free: the cover, the "belongs to" page, the My Face page and one sample picture already show your child; the rest are made after payment. You can also see a full example book.
如果有啲相唔似 BB 點算？What if some pictures don't look like my child?
成本書整好之後，你可以逐頁檢查，揀最多 5 張相免費重整一次。你確認之後我哋先至印刷。When the book is ready you can check every page and redo up to 5 pictures once, for free. We only print after you approve.
點樣送貨？幾耐收到？How is it delivered, and how long does it take?
付款後大約 10 分鐘整好成本書，你逐頁檢查同確認之後，大約 7 個工作天印好，再用順豐速運 1–3 個工作天送到香港地址或順豐站，運費到付（由收件人支付）。每一步我哋都會電郵通知你。About 10 minutes after you pay, the whole book is ready for you to check. Once you approve it, printing takes about 7 working days, then SF Express delivers to a Hong Kong address or SF point in 1–3 working days, with shipping paid on arrival by the recipient. We email you at every step.
可唔可以買嚟送禮？Can I buy it as a gift?
可以！不過相片要由小朋友嘅家長或監護人提供同同意使用。你可以請佢哋上載相片，或者經佢哋同意後代為上載。Yes! The photo must come from the child's parent or guardian, with their consent. Ask them to upload it, or upload it yourself with their permission.
我嘅相會點處理？What happens to my photo?
只會用嚟整呢本書，唔會用嚟訓練 AI，亦唔會公開。書送出 30 日後自動刪除，你亦可以隨時刪除。It's only used to make this book — never for AI training, never shown publicly. It's deleted 30 days after delivery, or any time you ask.